Terms & Conditions

1. Operator and scope

Fincanity is a service of Neocody, a trade name of SmashSoft S.L. (Tax ID (NIF) B88937750), with registered office at Avda. de los Prunos 11, bloque 4, piso 2, Madrid, registered in the Madrid Commercial Registry, sheet M-890605. General contact: info@neocody.com. Operational support: support@neocody.com.

Website information and early-access requests do not create an automatic offer, guaranteed availability, price or service level. These terms do not replace a signed agreement.

2. Residential community services

Fincanity organizes buildings, homes, neighbors, facilities and bookings, parking spaces, storerooms, incidents and meetings. Resources belong to their corresponding community account and access depends on the permissions assigned to each user.

The service helps organize community operations; it does not determine property rights, replace community governance, provide emergency response or guarantee the legal validity of a meeting decision. The community remains responsible for its rules, notices and decisions.

3. Accounts and authority

Provide accurate account details, protect credentials and act only for communities and resources you are authorized to manage. Administrators must assign appropriate roles and withdraw access when no longer needed. Do not share credentials or impersonate a neighbor.

Registration, activation and recovery are used to provide access; access does not by itself prove ownership of a home, parking space or storeroom. Administrators must verify the relationships they record.

4. Bookings, incidents and meetings

Users must respect the community rules for facility availability and booking times and keep allocations, incident descriptions and meeting information accurate. Report conflicts or errors to the administrator before relying on a record.

Do not include unnecessary personal or sensitive information in incident descriptions or meeting content. The community is responsible for deciding who may view those records and for resolving booking, allocation or neighbor disputes. For emergencies, contact the appropriate emergency services.

5. Acceptable use and data responsibilities

Do not access another account’s resources, bypass security, interfere with availability, submit malicious or unlawful content, or collect resident data without authority. Users remain responsible for the content they enter and the permissions needed to provide it.

The community must establish the lawful basis and notices for resident data and give lawful instructions to Fincanity. Privacy and retention responsibilities are described in the Privacy Policy and the applicable data-processing agreement.

6. Intellectual property and third parties

Fincanity software, branding and website materials remain protected by the rights of their owners. Access grants only the use permitted by the agreement and applicable law; it does not transfer ownership.

External links and third-party services have their own terms and privacy policies. Their availability and practices are outside the community workflow provided by Fincanity.

7. Availability, suspension and closure

Maintenance, security measures or service changes can affect access. Features, availability and support commitments are those agreed for the service; no uninterrupted operation is promised by these terms.

Access may be restricted for misuse or security under the applicable agreement. Coordinate export and closure with the administrator and support@neocody.com. Deletion follows lawful instructions and required retention; closing a session or clearing a device does not delete community records.

8. Liability and applicable law

Nothing in these terms excludes liability or rights that cannot legally be excluded. The community and users must check operational records and remain responsible for their own decisions, within the limits of applicable law and the signed agreement.

Spanish law applies, subject to mandatory protections. Disputes go to the courts determined by applicable mandatory rules; this text does not impose an exclusive court contrary to those protections.

9. Changes and contact

These terms may change after service changes. Contact info@neocody.com about these terms and support@neocody.com for service assistance.