Privacy Policy

1. Operator and responsibilities

Fincanity is a service of Neocody, a trade name of SmashSoft S.L. (Tax ID (NIF) B88937750), with registered office at Avda. de los Prunos 11, bloque 4, piso 2, Madrid, registered in the Madrid Commercial Registry, sheet M-890605. Contact info@neocody.com for general and privacy enquiries and support@neocody.com for operational support.

For our own website enquiries, account administration, support and security, SmashSoft S.L. determines the purposes of processing. For residential data managed on behalf of a community or its administrator, that organization determines the purposes and lawful basis as controller and Fincanity acts on its documented instructions under the service and data-processing agreement. Contact the community administrator about community records; we can route requests received at info@neocody.com.

2. Data processed

The public early-access form collects the email you supply and the access-request message. Support may also process the content you choose to send. Account channels use user and account identifiers, name, email, language, authentication and session information and access permissions for registration, activation, recovery and service access.

Community operations may include buildings and home references, neighbor identities and community relationships, facilities and bookings with dates and times, parking and storeroom allocations and owners, incident reports and their reporter, and meetings and their creator. The exact data depends on what the authorized community users enter.

Technical operation may process IP addresses, browser or device information, request times, security events and limited diagnostic logs. Do not enter unrelated sensitive information, passwords or other people’s private details in free-text reports or support messages.

3. Purposes and lawful bases

We use enquiries to respond and take requested pre-contractual steps; account and service data to provide access and contracted functions; and technical data to protect and maintain the service. Depending on our role, these activities rely on contractual necessity, legitimate interests in security and support, or legal obligations. Optional processing requiring consent must be explained separately before it is enabled.

The community or administrator must identify a lawful basis for its resident records, bookings, allocations, incidents and meetings and provide residents with the required information. Where we act as processor, its instructions and the data-processing agreement govern that processing; this policy does not supply consent on behalf of residents.

4. Access, recipients and transfers

Access to community resources is limited to the relevant account and authorized roles. Community administrators and authorized users may see the information necessary for their duties. Do not assume every resident record is public.

Providers supporting hosting, authentication, infrastructure and communications may process data under appropriate obligations. We do not sell personal data. Any transfer outside the European Economic Area must have a lawful transfer mechanism and the safeguards required for that recipient; the relevant agreement should identify processors and transfer arrangements.

5. Retention and closure

Enquiries are retained for the time needed to respond and follow up. Account and community records follow the service agreement, the community instructions and applicable legal or dispute-resolution needs. Technical logs are kept only for the operational and security period needed.

Account closure and deletion requests follow the applicable process; legally required records may need restricted retention. Retention can differ between community records, account data and security logs. Ask the administrator or support@neocody.com about export and closure.

6. Rights and complaints

Subject to applicable conditions, you can request access, rectification, erasure, restriction, portability or object to processing. Consent, where used, may be withdrawn without affecting earlier lawful processing. Write to info@neocody.com with enough information to locate your request, without sending unnecessary identity documents.

For community-controlled records, contact your community administrator; Fincanity assists it under the agreement. You may complain to the Spanish Data Protection Agency (AEPD) or another competent supervisory authority.

7. Storage and security

The public website currently includes no analytics or advertising tags and no optional analytics consent mechanism. Authenticated platform and mobile channels use session and preference storage to provide the requested service. See the Cookie Policy for the distinction.

We apply access controls and reasonable technical and organizational measures; no system can guarantee absolute security. Protect credentials, use only authorized access and report suspected misuse to support@neocody.com.

8. Changes and contact

This policy may change following changes in the service. General and privacy contact: info@neocody.com; support: support@neocody.com.